Oceans at Sulgrave
Last Updated: Nov 1, 2025
Oceans at Sulgrave (“we”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect and use personal information from guests, website visitors, and anyone who contacts or books with us.
1. Information We Collect
We may collect:
• Name, email, and phone number
• Booking details (stay dates, number of guests, preferences)
• Messages sent through our website, SMS, email, or booking platforms
• Information shared with us by Airbnb, VRBO, or other booking sites
2. How We Use Your Information
We use personal information to:
• Manage and confirm reservations
• Provide check-in instructions and stay-related communication
• Respond to questions or support requests
• Handle post-stay follow-ups when needed
SMS Messaging
If you provide your phone number, you agree to receive text messages related to your booking and stay.
Message and data rates may apply.
You may opt out anytime by replying STOP.
3. How We Protect Your Information
We use secure systems and trusted third-party providers (e.g., Airbnb, VRBO, Hostaway, payment processors).
We do not sell or share your information for marketing purposes.
4. Sharing Information
We may share limited information only when necessary for:
• Cleaning and maintenance
• Guest support
• Safety, legal, or compliance requirements
5. Data Retention
We keep information only as long as needed for bookings, operations, and legal obligations.
6. Your Rights
You may request access, correction, or deletion of your information.
You can opt out of SMS at any time by replying STOP.
7. Contact Us
For questions or privacy requests:
Oceans at Sulgrave
Email: oceans.sulgrave@gmail.com